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Today’s increasingly complex public safety situations call for new approaches that are built on integration and automation and are constantly evolving. A new platform allows for efficient multi-agency coordination for first responders. Nokia is extending its command and control room portfolio for public safety agencies with the launch of the Advanced Command Center.

The solution is a step towards next generation 911 and 112 standards, enabling rich media call taking, 360-degree situational awareness through video and IoT, and enhanced multi-agency cooperation through virtual emergency response centers.

The Advanced Command Center is designed to meet the needs of public safety agencies faced with growing responsibilities and a transition from voice-based to broadband data-centric emergency response. Rich media emergency call-taking uses video capabilities to help public safety agencies gain a visual understanding of critical situations when an emergency 911/112 call is received. As part of the company’s ViTrust portfolio, the Advanced Command Center combines next-generation emergency services (NEXES), advanced rich media emergency call-taking and dispatch capabilities with the company’s Integrated Operations Center for smart and safe city management, according to the statement on

The new capabilities of the Advanced Command Center include video surveillance combined with Nokia Scene Analytics that helps detect anomalies in real-time video streams, and the Nokia Sensing as a Service solution embeds IoT sensors within a smart city environment to provide acoustic signatures and track environmental changes, amongst other insights.

The consolidated data is analyzed to identify and proactively mitigate potential emergencies. Comprehensive situational awareness also helps fast, fact-based incident management and decision making in increasingly complex scenarios.

Command and control rooms can be networked in such a way that emergency call workloads are automatically balanced between virtual emergency response centers, meeting the mission-critical needs of command control rooms that operate around the clock in real time. All centers are provided with a unified view of the situation and can access the same data to improve cooperation and efficiency on a local or regional level.

The Advanced Command Center utilizes the latest innovations from Nokia’s partner ecosystem to bring tailor-made solutions for public safety agencies.