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The emergency response system was built on the limited context a phone call can provide, which often delays dispatch and under-informs first responders. Public safety agencies are still coping with challenges that require the capability to receive requests for service via not only voice but also through text, video, sensors, social media and instant messaging.

New technology delivers critical, real-time data to emergency call centers to empower smarter and faster emergency response.

Emergency communications centers across the UK will now have access to life-saving data. A new collaboration combining Hexagon’s innovation in call center dispatch with the RapidSOS emergency response data platform, will provide emergency services with a rapid, accurate and up-to-date information when responding to accidents, critical incidents and health emergencies. In an emergency, critical data from devices, sensors, or profiles is integrated with the RapidSOS platform and then shared immediately with public safety.

This life-saving data can be distributed widely to first responders through the HxGN OnCall Dispatch suite – which provides police, fire, ambulance and transportation agencies with quality incident management and call-taking capabilities, to deliver better service during emergencies.

For example, when a call is made from a user’s registered mobile phone or connected device, call handlers will automatically receive critical details about them to send to those attending emergency call-outs. 

The OnCall Dispatch is a flexible suite of next-generation incident management capabilities. Supporting on-premises, customer-hosted, or Software as a Service (SaaS) deployments, the intelligent software suite provides incident management capabilities in the public safety answering point (PSAP), emergency control room, station, unit, or anywhere first responders need to go.

The RapidSOS Platform supports all sorts of data, from dynamic AML (Advanced Mobile Location) and alternative location services to additional details generated from security systems, connected mobility, healthcare, connected buildings, apps, and wearables.