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The first US regional airport will incorporate LiDAR technology to monitor and report airport wait times. A LiDAR-based system has been installed for the first time at Jackson-Medgar Wiley Evers International Airport (JAN) in Mississippi. The airport is installed by Iinside and Infax, the LiDAR-based iQueue analytics service will provide fully automated operational intelligence on passengers waiting at security checkpoints. The system then can continuously inform travelers of expected security wait times.
The new technology will provide travelers with accurate to the minute wait times available through the airport’s website and on digital displays throughout the airport. CEO of the Jackson Municipal Airport Authority, Perry Miller, mentions that the technology “is important to building a better passenger experience.”
The system utilizes 3D imaging technology that uses non visible lasers to illuminate a space and map out moving objects precisely.
The iQueue solutions takes the LiDAR data and applies machine learning in order to interpret the data. This will provide the airport with real-time intelligence regarding passenger behaviors and will also predict security wait times.
Hmgaerospace.com mentions how this technology will be able to forecast security checkpoint delays and be able to estimate time to gate. The technology will reduce traveller’s stress and improve customer satisfaction with the airport.