Cloud-Based Solution will Enhance Travelers Processing Through US Customs and Border

customs and border

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A new technology will enhance the U.S. Customs and Border Protection (CBP) counting and measuring capabilities at ports of entry. Counting and measuring is the process by which CBP measures and analyzes the flow of travelers through the customs process. High fidelity analysis of this information ensures the timely processing of international travelers and enables the prevention of queue bottlenecks.

The US Department of Homeland Security (DHS) Science and Technology Directorate (S&T) has awarded Kiana Analytics $167,686 to develop the platform.

“More than 100 million passengers enter CBP ports of entry per year,” said Arun Vemury, S&T Program Manager. “With such a high volume of travelers, ensuring efficient processing is key to both customs operations and traveler satisfaction.”

The platform developed by Kiana Analytics is the KianaEngage, a cloud-based solution that integrates anonymous data from non-invasive Bluetooth and WiFi sensors with data from legacy sensors, such as cameras, to provide real-time measurements of crowd behavior and movement.

According to, KianaEngage will communicate with both travelers and CBP — calculating, predicting, and reporting wait times per queue to CBP and conveying information on queue times and lane changes to travelers. In this first phase, the company is expected to demonstrate whether its approach can improve visitor flow and experience.07